Refund and Returns Policy (Effective Date: October 29, 2024)

Introduction
We stand behind the quality of our luxury jewelry. If you’re not fully satisfied, please review our policy for returns, refunds, and exchanges.

1. Eligibility for Returns

  • General Eligibility: Items must be unused, undamaged, in original packaging, and returned within 30 days.
  • Ineligible Items: Custom pieces, engraved jewelry, and clearance items cannot be returned.
  • Proof of Purchase: An original receipt, order confirmation, or invoice is required.

2. Steps to Initiate a Return

  • Requesting a Return Authorization: Email returns@novagizmolink.com to start the process.
  • Packaging Requirements: Secure jewelry in its original packaging, ensuring protection during shipping.
  • Return Address: NovaGizmoLink Returns, 123 Jewelers Avenue, Miami, FL 33101, USA.

3. Refund Process

  • Timeline: Refunds are processed within 5-7 business days after receipt and inspection.
  • Partial Refunds: Jewelry returned with signs of wear may receive a partial refund.
  • Refund Methods: Refunds are made to the original payment method or as store credit.

4. Damaged or Defective Items

  • Reporting Timeline: Damages must be reported within 48 hours of delivery.
  • Verification Process: Send photos of the defect for assessment.
  • Replacement Options: Eligible items are replaced or refunded.

5. Exchanges

  • Sizing Exchanges: Sizing adjustments can be requested with a small restocking fee.
  • Alternate Design Requests: Exchanges for different styles, subject to availability, may incur restocking fees.

6. Return Shipping Responsibility

  • Customer Responsibility: For discretionary returns, customers cover return shipping.
  • NovaGizmoLink Responsibility: If items are damaged or incorrect, we cover shipping fees.

7. Final Sale and Non-Refundable Items

  • Clearance and Personalized Products: These items are non-refundable and non-exchangeable due to unique customization.

Contact Information
For any return or refund inquiries, contact:

  • Email: into@novagizmolink.com
  • Phone: 912-260-1237
  • Address: 1306 N Gaskin Ave Douglas, Georgia